Assistance

Request by e-mail at the address service@macmazza.it a virtual appointment. You will get a live streaming appointment. You will have to open this page at the appointed time. You will see the TS90 machine live.

Here is what you can request:

  1. Execution of a cutting program that you send us by mail
  2. Demo demonstration of the TS90 machine
  3. Overview of the panel saw program
  4. Presentation of the optimizer

Faster and more targeted assistance thanks to triangular assistance

service@macmazza.it

The Macmazza service has a “TESTER” horizontal panel saw. This machine is put online and used to speed up and simplify communication with the customer during the service process. It is used in other circumstances such as recreating the problem encountered by the customer. It is used for training purposes and also for demonstration cases.

“Let’s get closer to the customer through online assistance.”

A. Storoni

If you wish before requesting assistance, you can consult the F.A.Q. section of the website

READ THE F.A.Q.

Other useful information

Macmazza staff organizes and holds training courses for expert users or new users. In Italian or English. On optimizer or interface.
Through the Broadcast page you will see synchronously the physical machine seen by the webcam and the on-board PC.

Procedure for requesting the execution of a cutting program.
The TS90 tester machine is made available for measurement of cutting cycle execution times. It is also possible to observe the cycle thanks to the webcam installed on it.

The cutting process can be followed live. It will be an opportunity to see the Ts90 panel saw in motion. Thanks to the webcam with magnetic support, we can show the machine from the inside for demonstration purposes by accessing normally dangerous areas.

Send to info@macmazza.it

“Independence thanks to the package handling Aces.
Electronics Open Source”

Our local supply of spare parts from the best brands.
Macmazza delivers solutions to customer independently, including on axes movements. The saws in fact a complete mountain axes management package Turnkey Schneider signed. Discover the benefits.

Standardized solution for:

  • To guarantee its customers the availability of spare parts in the long-term period.
  • Ensuring continuity over time and compatibility with future updates.
  • Ensuring scalability: namely the possibility to combine a new system to an existing system without having communication problems or compatibility.

Drive technology OpenSource

  • It sets up the Schneider PLC programming software. Ciòconsente to manage all machine functions: standard and safety logic and motion control
  • Ability to access the PLC program. Permitted assistance from qualified external technical

Canopen Communication Protocol

  • Reliability and speed of communication for motion control thanks to the CANopen protocol.
  • Communication protocol internationally recognized.
  • Reduction of the wiring and footprint of the electrical panel thanks to the CANopen protocol.

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